In a recent update, a video on social media is going viral for all the wrong reasons. The video shows a heated argument between SpiceJet staff and passengers at Delhi’s Indira Gandhi International Airport. It has drawn significant attention online and now the video has gone viral. The incident, reported on October 25, 2026, shows travellers arguing with airline employees near a counter. Some passengers can also be heard chanting “Shame on SpiceJet”.The videoThe controversy centres on an alleged remark by an airline employee:“SpiceJet sasta hai, isliye aaye ho aap,” (SpiceJet is cheap, that’s why you came here)Now this comment further aggravated the exchange, with passengers responding angrily as the confrontation unfolded in front of other travellers. According to the video shared on X and Instagram, it shows several passengers confronting airline staff. Central Industrial Security Force (CISF) personnel can also be seen nearby, attempting to manage the gathering as voices rise and tempers flare.What happened at Delhi airport?The video captured a tense exchange close to the airline’s counter. Passengers are seen raising their voices and pointing towards staff members. As the argument continues, some travellers start shouting “Shame on SpiceJet”.The alleged remark about the airline’s fares appears to be a key moment in the video. However, the video does not establish what exactly said before it or what initially triggered the dispute. A woman passenger is also heard making a comment about the employees’ salaries, saying,“In logon ki salary 20-25 hazaar hogi” (Their salaries must be Rs 20,000-25,000)The exchange illustrates how quickly a disagreement at an airport counter can escalate when passengers and customer-facing employees confront each other in a crowded public space. CISF personnel were present as tensions rose.Their presence highlights the challenge of managing an increasingly heated confrontation in a busy airport terminal, where disputes can attract bystanders and disrupt the immediate surroundings.However, the available video does not establish whether the argument was related to a flight delay, cancellation, boarding issue, baggage dispute, refund or another passenger grievance. The precise circumstances leading to the confrontation remain unclear.The one alleged remark that attracted attentionThe phrase “SpiceJet sasta hai, isliye aaye ho aap” has become the main talking point of the incident. For many, the choice of an airline involves balancing ticket prices against schedules, convenience, baggage allowances and the overall travel experience.An airline’s fares may influence a passenger’s decision, but the price of a ticket should not remove the professional treatment. Equally, airline employees working in high-pressure customer-facing roles are expected to handle complaints without allowing disagreements to become personal.
The Delhi incident comes amid reports of another argument between SpiceJet personnel and passengers at Kolkata airport in recent days.According to another video, also shared on October 25, a separate confrontation was reported at Kolkata airport after a passenger alleged that a flight to Bengaluru had been delayed. The passenger’s social media post made claims about the reasons for the disruption.The two incidents are separate and both have drawn attention to passenger frustration and interactions with airline personnel at airports.What is known so far?No official statement from SpiceJet or the airport authorities addressing the specific confrontation has been released yet. While the full circumstances remain uncertain, the episode underscores the importance of professional communication and respectful treatment on both sides of the customer-service counter.